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Customer Care

LocumTenens.com Customer Care

LocumTenens.com is proud to offer clinicians and clients a full-service, in-house Customer Care team. It’s our mission to improve the quality of healthcare by providing patients access to quality medical care through innovative staffing solutions, and the best way can do that is by ensuring a positive customer experience. Our dedicated Customer Care team handles logistics from travel arrangements to first-day details for your assignment, so you can rest easy that you’re in good hands from start to finish.

Our LocumTenens.com Online Experience (LTOE)

gives clinicians one-stop visibility into their locum tenens assignments. LTOE allows you to view your travel information, submit your time, contact your Customer Care specialist and more.

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LocumTenens.com Customer Care Frequently Asked Questions

How does the LocumTenens.com Customer Care team differ from other locum tenens agencies?

At LocumTenens.com, we know better experience, and that’s what we strive to provide to our customers for every single assignment. Our Customer Care team plays an integral role in the exceptional experience we provide.

Our services range from digital signatures on contracts to make the document management process as smooth as possible, assistance with specific requests to ensure efficient travel to and from your assignments, and an in-house afterhours service to help get you to your destination when travel emergencies try to get in the way.

What is the LocumTenens.com Online Experience?

The LocumTenens.com Online Experience is a unique portal that serves as a “one-stop shop” for clinicians as they’re preparing for or on assignment through LocumTenens.com. Below are just some of the things clinicians can do through LTOE.

     
  • View all travel itineraries
  • Submit your time
  • View all documents and contact info for all associates related to your assignment
  • Document your personal preferences in regard to travel, work schedule, and assignment details

Where can I find my travel information?

All confirmed travel itineraries can be found in our LocumTenens.com Online Experience portal, which you can access here.

What should I do if I experience a travel emergency?

Unfortunately, travel emergencies happen. It’s inevitable. But we want you to know we’re here for you, any day, any time. If you experience issues outside of regular business hours and your question isn’t answered below, contact our afterhours service for immediate assistance: 800-562-8663.

What should I do if my flight gets canceled?

If you are at the airport and your flight gets canceled, check directly with the airline first. Most of the time, they’ll already have you confirmed on the next available flight. If a canceled flight is going to make you late to your assignment, please notify your recruiter or call our afterhours number. If you’re not at the airport and find out your flight has been canceled, contact your recruiter or call the afterhours number so we can arrange a new flight.

What if the hotel I’m staying at can’t find LocumTenens.com’s credit card authorization?

Please ask them to check the fax machine! The credit card authorization forms are always faxed the day before or the morning of your arrival. If they still can’t locate it, click on the e-itinerary link provided by your Customer Care specialist in your travel email, refresh the link and click the fax machine icon to resend the authorization. If the icon doesn’t appear or if it still doesn’t go through, contact your Customer Care specialist or our afterhours service. Hotels will typically let you check in even without the authorization.

The hotel charged my credit card. What should I do?

The hotel will request your credit card for incidentals, but they should not charge your card for the room or tax. However, if the hotel mistakenly charges your credit card, please notify your Customer Care specialist the next business day, and they will have the charges reversed and put on LocumTenens.com’s credit card. We make every effort to ensure your credit card is not charged for the room and tax. 

Can I upgrade or add additional equipment to my rental car?

Our preferred vendors are Enterprise, Avis, and National. We have direct bill accounts set up with each of these vendors that cover the rental car daily charges and insurance only. You will need to provide a credit card at the counter for upgrades or additional equipment.

Does LocumTenens.com cover liability and collision insurance? 

Our corporate contract with Avis, Enterprise, and National includes LDW and additional liability insurance (ALI). LDW will cover any loss or damage to the rented vehicle as long as the damage was not caused due to illegal activity. ALI meets each state’s requirements.

I am having an issue with my rental car. What should I do?

Your rental car should be inspected for damages prior to driving off the lot. If you notice any issues with the car after picking it up, immediately return the car to the counter and exchange it for a new one to avoid unnecessary charges.

I was involved in a car accident in my rental car. What should I do?

If you are involved in an accident and cannot drive the car, you will need to call the roadside assistance number for the rental carrier. Please notify your Customer Care Specialist of the incident as soon as possible.

Roadside assistance numbers:

Avis – 800-354-2847

Enterprise – 800-307-6666

National – 800-367-6767

Customer Care Resources