Telemedicine: Frequently asked questions

  1. What is telemedicine?
  2. How can telemedicine benefit hospitals and primary care clinics?
  3. How do I bill for telemedicine services?
  4. What equipment is required in order to connect to the telemedicine platform?
  5. Do you support other video conferencing equipment?
  6. Is there a start up cost?
  7. Is there a fee to use the telemedicine platform?
  8. Is your telemedicine platform secure?
  9. Is your platform HIPAA compliant?
  10. Do I need to make any adjustments to my internal network/firewall?
  11. Do you offer support?
  12. Is my existing camera and microphone compatible with your telemedicine platform?
  13. Are Mac operating systems supported?
  14. Who can I call with additional questions?

  1. What is telemedicine?
    Telemedicine is the practice of medicine conducted via a video conference connection. A live, secure video connection is established between an offsite location (a clinic, doctor's office or home office) and a healthcare facility. A typical office visit is conducted except that the physician and the patient are not in the same physical location.

  2. How can telemedicine benefit hospitals and primary care clinics?
    Facilities in remote rural locations that have a difficult time recruiting can benefit from telemedicine. Telemedicine physicians can be physically located anywhere in the United States, but as long as they have the appropriate licenses, they can see your patients. Another use for telemedicine is to fill a part-time position. If your facility has enough volume only for a half-time provider, you might have an easier time finding a telemedicine physician to fill that need than recruiting a physician to work on-site part-time. Telemedicine can be your back-up for vacations, leaves or after hours on-call coverage.

  3. How do I bill for telemedicine services?
    Due to the rise in telemedicine over the years, the Centers for Medicare & Medicaid Services (CMS) have made billing for telemedicine services to be much more accessible. It is worth knowing the terminologies of telemedicine in general as well as how to handle telemedicine billing for Medicare, Medicaid and commercial insurance. To learn more, visit our billing for telemedicine page.

  4. What equipment is required for connection to the telemedicine platform?
    All that is needed for connection to our network is a Windows (XP SP2 or newer) or Mac (Intel based) system with Internet access, a webcam and a microphone. We recommend a Logitech HD Pro Webcam C920 for the video and a Phoenix Duet USB Speakerphone for the audio.We can test any webcam and/or microphone you may have to see if they would be appropriate for our solution.

  5. Do you support other video conferencing equipment?
    We are compatible with traditional boardroom style video conferencing equipment like Polycom and/or Tandberg hardware codecs. There is no need to substitute your existing telemedicine equipment. Our heterogeneous solution is capable to connect with most any platform available.

  6. Is there a start up cost?
    There is no start up cost associated with using the telemedicine platform unless you need to purchase a webcam and microphone. On average both can be purchased for less than a total of $200.

  7. Is there a fee to use the platform?
    There is no fee to use our platform if you are using one of our physicians for locum tenens services.

  8. Is your platform secure?
    Yes, all communications are sent using 256-bit AES encryption, and all parties are required to authenticate their identity before access is granted.

  9. Is your platform HIPAA compliant?
    We take appropriate measures to comply with the HIPAA privacy and security rules.

  10. Do I need to make any adjustments to my internal network/firewall?
    In most cases, there is nothing additional that is required to use the services. In more secure environments where outbound traffic is controlled, adjustments to the firewall access rules will be required. Our support staff can assist you with changing these settings.

  11. Do you offer support?
    Yes, we offer 24 hour support, seven days a week. Our trained IT professionals are able to assist with any technical difficulties you may encounter when using our network.

  12. Is my existing camera and microphone compatible with your telemedicine platform?
    Almost any third-party webcam or video conferencing equipment will work. We can test any webcam and/or microphone you may have to see if they would be appropriate for our solution.

  13. Are Mac operating systems supported?
    Yes, we support most Mac (10.5 or higher) operating systems.

  14. Who can I call with additional questions?
    If you would like to find out more about telemedicine or are interested in booking a physician to provide telemedicine services, please contact Pam Ograbisz.

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