Medical Support Assistant - Bethesda, MD

Job description

Medical Support Assistant - Bethesda, MD 20892 (#R10271)

Location: Bethesda, MD 20892
Employment Type: Full-time
Hourly Rate: $20.85/hour

✅ Position Overview
Join a leading clinical research hospital team in Bethesda, providing essential front-line administrative and patient support. This role is ideal for someone who thrives in a fast-paced healthcare environment and enjoys delivering exceptional patient service while supporting clinical operations.

✅ Why Join Us?
✔️ $20.85/hour competitive pay
✔️ Full-time position (up to 40 hours/week)
✔️ Experience in a prestigious clinical research hospital setting
✔️ Exposure to NIH-level healthcare operations
✔️ Career growth in healthcare administration
✔️ Supportive and collaborative environment
✔️ Opportunity to contribute to patient care coordination and research support

✅ Qualifications
✔️ High School Diploma or GED required
✔️ NIH-required infectious disease documentation (MMR, TB, influenza, etc.)
✔️ Ability to obtain and maintain NIH ID badge
✔️ Strong customer service and communication skills
✔️ Proficiency in Microsoft Word and Excel
✔️ Professional demeanor and strong attention to detail
✔️ Ability to work in a fast-paced clinical environment

✅ Key Responsibilities
✔️ Register and admit patients; update medical records
✔️ Schedule and manage appointments and patient flow
✔️ Provide front desk and telephone customer service support
✔️ Maintain patient confidentiality and Privacy Act compliance
✔️ Issue patient ID wristbands and manage reception area duties
✔️ Process travel vouchers and reimbursement documentation
✔️ Coordinate with clinical staff to support patient care operations
✔️ Respond appropriately to patient needs and emergencies
✔️ Float between departments as needed