Workforce Optimization Manager

Job description

HopeLink Behavioral Health Seeks Passionate Workforce Optimization Manager!


Do you thrive in a fast-paced environment where you can make a real difference? HopeLink Behavioral Health, a beacon of hope for individuals facing behavioral health challenges for over 60 years, is seeking a Workforce Optimization Manager to join our dedicated team. In this role, you will play a pivotal role in ensuring our crisis hotline operates efficiently and effectively. You'll leverage your expertise in workforce management to optimize staffing, scheduling, and performance to support our mission of providing quality services and fostering a thriving community.

What You'll Do:

Oversee all aspects of workforce management for the Hotline, including forecasting workload, scheduling staff, and monitoring real-time performance.
Analyze data to identify trends and make recommendations for improving service levels, efficiency, and key metrics.
Develop and manage staffing models, forecasts, and schedules to meet department objectives.
Represent the Hotline on cross-functional projects related to system enhancements, vendor selection, and technology initiatives.
Collaborate with leadership to analyze hotline performance and develop strategies for improvement.
Leverage data and trends to present actionable insights and recommendations for optimizing resources and delivering exceptional customer service. Why HopeLink?
Make a meaningful difference in the lives of individuals and families facing crisis.
Be part of a supportive and collaborative work environment.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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