Program Manager – MSA Support Contract - Bethesda, MD

Job description

Program Manager – MSA Support Contract - Bethesda, MD 20892 (#R10272)

Location: Bethesda, MD 20892
Employment Type: Full-time
Hourly Rate: $61.28/hour

✅ Position Overview
Lead and oversee Medical Support Assistant (MSA) operations within a prestigious Clinical Center contract. This role is ideal for an experienced healthcare operations professional who thrives in a high-accountability, federal healthcare environment with 24/7 clinical support needs.

✅ Why Join Us?
✔️ $61.28/hour competitive compensation
✔️ Full-time leadership role in a federal healthcare setting
✔️ 24/7 operational environment with flexible scheduling
✔️ Opportunity to lead and shape clinical administrative teams
✔️ Mission-driven work supporting patient care and research operations
✔️ Strong career growth in healthcare program management
✔️ Collaborative and compliance-focused environment

✅ Qualifications
✔️ Experience managing healthcare administrative or clinical support staff
✔️ Knowledge of federal healthcare or hospital environments preferred
✔️ Strong leadership, communication, and organizational skills
✔️ Ability to manage multi-shift staffing operations
✔️ Ability to obtain and maintain NIH ID badge
✔️ Strong problem-solving and compliance management abilities
✔️ Experience in escalation handling and performance oversight

✅ Key Responsibilities
✔️ Supervise all assigned MSA personnel and daily operations
✔️ Manage staffing schedules, coverage, and leave coordination
✔️ Ensure compliance with NIH policies, training, and credentialing requirements
✔️ Serve as escalation point for staffing or performance issues
✔️ Maintain contract compliance and service continuity
✔️ Submit required reports and documentation to government stakeholders
✔️ Implement corrective action plans when necessary
✔️ Ensure adherence to performance standards and service quality