Remote Customer Support Representative

Job description

About the Role: Join our dynamic team in the Import and Export industry as a Remote Customer Support Representative. In this role, you will play a crucial part in ensuring exceptional customer service and satisfaction for our clients.
Responsibilities:

Provide prompt and courteous responses to customer inquiries via phone, email, and chat
Assist customers with order placement, tracking, and issue resolution
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to address customer needs effectively
Identify and escalate priority issues to the appropriate channels

Requirements:

Excellent communication skills, both verbal and written
Strong problem-solving abilities and attention to detail
Ability to work independently and manage time efficiently
Previous customer service experience is preferred
Familiarity with CRM software and ticketing systems

Qualifications:

High school diploma or equivalent
Proven track record of delivering high-quality customer service
Proficiency in Microsoft Office suite
Ability to adapt to changing priorities in a fast-paced environment

Benefits:

Flexible work schedule
Competitive salary
Opportunities for career growth and development
Collaborative and supportive team environment

• 4 month