Call Center Substance Use Disorder Technician

Job description

DWIHN SUD Technician (Call Center)

Under the supervision of the DWIHN Call Center Director, the Substance Use Disorder (SUD) Technician is responsible for conducting brief screenings, electronic case review and providing authorization and care management services. This position is responsible for providing behavioral health utilization management services for the treatment provider network through the implementation and facilitation of outpatient, withdrawal management, residential authorizations and case management processes.

Principle Duties and Responsibilities:

• Determines appropriate levels of care for referral, assisting clients in selecting an appropriate SUD provider.
• Initiates referrals to selected provider.
• Conducts initial intakes.
• Discusses with the client the rationale, purpose, and procedures associated with the screening and assessment process to facilitate the client’s understanding and cooperation.
• Gathers and assesses information and summarizes data for the client.
• Performs related duties as assigned.

Required Education:

• A Bachelor’s Degree from a recognized college or university in a Human Service, Social Service, Public Health, Public Administration, Healthcare Administration, Health Management or a related field.

Required Experience:

• Three (3) years of full-time paid experience working in a human service or social service field.
• Experience must have also included: providing access authorization, access overrides, and utilization review.

Required License(s):

• Certification as a Certified Addiction Drug Counselor (CADC) or Certified Advanced Addiction Drug Counselor (CAADC) by the Michigan Certification for addiction Professional (MCBAP).

NOTE: Applicants with an approved development plan by MCBAP will be accepted.

Go to our Sign up or sign in for contact information
Find the Careers link near the bottom of the page.
Click on the Career link.
Select the posting Call Center Substance Use Disorder Technician.
Apply