Call Center Clinical Specialist - (Contingent)

Job description

Clinical Specialist - Call Center – Contingent

Under the general supervision of the Call Center Administrator, the Call Center Clinical
Specialists are responsible for completing telephonic clinical screenings and assessments to determine eligibility into the public mental health system so that consumers will receive the appropriate level of care.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Determines appropriate levels of care for referral, assisting clients in selecting appropriate service providers.
• Initiates referrals to selected providers.
• Provides re-authorization of SUD/Mental Health/co-occurring services.
• Assists providers with additional client information to provide appropriate referral for treatment services.
• Evaluates clinical appropriateness for consumers.
• Establishes funding eligibility.
• Performs related duties as assigned.

REQUIRED EDUCATION:

A Master’s Degree in Social Work, Psychology, Counseling, Nursing (a Bachelor’s Degree will be accepted), the Human Services, the Social Services or a related field.

REQUIRED EXPERIENCE:

Three (3) years of professional clinical experience in behavioral healthcare or a community mental health setting.

REQUIRED LICENSE(S).

A Valid State of Michigan clinical licensure: RN, LMSW, LMHC, LPC, LLP or PhD.
A valid State of Michigan Driver’s License with a safe and acceptable driving record.

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