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Experience Matters: Reducing Friction in Clinician Onboarding

By: Pamela Ograbisz, DNP, FNP-BC Associate Vice President of Telehealth

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Experience matters. Whether you are eating at a restaurant or seeing a physician, you care about how you are treated and what kind of service you receive.

Corporations have invested in employee satisfaction programs for years, but in healthcare there have been barriers to improve the clinician experience. As a result, we have seen rising levels of burnout and retention challenges.

This makes finding ways to improve the clinician experience more important than ever.

That’s why LocumTenens.com has partnered with Axuall, a workforce intelligence technology company. The goal of the partnership is to enhance credentialing efficiencies by reducing delays, establishing smooth processes, and alleviating any strain on the physician.

During a pilot of the program, we found that clinicians completed their portion of the credentialing process faster and were more satisfied with the experience.

A new case study by The American Telemedicine Association (ATA), dives into this topic. Titled “How to reduce friction in onboarding and clinician placement in telehealth”, the case study looks at seamless onboarding, credentialing and deployment processes for clinicians.

A key excerpt:

“Axuall and LocumTenens.com are working together to reduce onboarding and activation friction for clinicians, while also raising the bar for patient safety and access. This is a critical problem that the U.S. healthcare space faces in terms of scale and elasticity. Not to mention, reducing paperwork and unnecessary burden on clinicians will help address the national imperative to reduce burnout and drop-out among healthcare professionals. Organizations that solve these problems will attract the top talent, which is good for recruiting in a space where this is so important. This also means tightened timelines that often not only positively impact patients’ care, but also the organization’s bottom line.”

The full case study is available on the ATA website.

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About the author

Pamela Ograbisz

DNP, FNP – BC

Pamela Ograbisz, DNP, FNP – BC is Director of Telehealth for LocumTenens.com. With 20 years of experience in cardiothoracic surgery and internal medicine, she is passionate about delivering quality healthcare in a timely manner. Dr. Ograbisz is confident that telehealth programs are the key to improving health and the overall patient experience.