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Customer Advisory Board

The Greenbrier resort is well known for the distinctive décor designed by Dorothy Draper. Upon entering the lobby you will be immersed in her flair for bold, bright colors and oversized patterns. You will soon see why the Greenbrier remains a one-of-a-kind property.

covid-19 information

CDC Guidelines will be followed in all meeting spaces. For more information on the current guidelines, click here.

In addition, at each venue:

  • Limited seats per table
  • Sanitizer stations and Clorox wipes available
  • Disposable masks available
  • Private restrooms for our group’s meeting space

The LT team attending is required to have a negative Covid test prior to leaving for the Summit.


2021 Members


Dr. Michael Hess

Dr. James Bell

Dr. Altaf Ahmed

Dr. Bradley Lahet

Steven Miller

Dr. Philip Strauss
Emergency Medicine

Dr. Heather Bell
Infectious Disease

Marvin Butler
Physician Assistant

Helen Chrena
Psychiatric Nurse

Dr. Allyson Askew
Pediatric Surgeon

Dr. James Kraatz
Trauma Surgeon

Dr. David Shapiro
Family Practice

Guest Speakers

Charles Evans
President, International
Health Services Group

Brandon Smith
Founder & President,
The WorkSmiths



Andrea Leland
Dartmouth Hitchcock Health

Lee Moran
Erlanger Health System

Dr. Robert Bank
South Carolina Department
Mental Health

Dr. Rayan Ihle
Charleston Area Medical Center

Linda Bush Hallen
Radiology Associates
of Wyoming Valley

Tarese Dubiel
Marshfield Clinic
Health System

Francie Barnett
CommonSpirit Health

Richard Ashby
Medical University of
South Carolina

Tedra Cleveland
Encompass Health

Thomas Leeds
BonSecours Mercy

Elena Lowe
Wyckoff Heights
Medical Center


Chris Franklin

Shane Jackson
Jackson Healthcare

Dr. Miechia Esco
Chief Medical Resource Officer,
Vascular Surgeon

Kevin Thill
Executive Vice President

Diana Adler
Executive Vice President

Susanne Hodges
Senior Vice President,
Information Services

Scott Selby
Senior Vice President,
Surgery Hospital-Based

Amelia Vietri
Senior Vice President,
Surgery Clinic-Based

Lew Benedict
Vice President,
National Accounts

Deb Zelnio
Vice President,

Ali Westemeier
Senior Director
Customer Experience

Christina Cruz
Director Customer

More Information


We are monitoring flight changes weekly. If your frequent flyer number is attached to the reservation, you will also receive updates directly from the airline. If not, please contact the airline to add your contact details. In the event of significant changes resulting in misconnections, cancellations or delays/arrival changes of one hour or greater, the LT team will contact you.

Preliminary Agenda:

Click here to view information regarding the sessions, dress code and weather for the 2021 Customer Advisory Board Summit.

Customer Advisory Board Contact:

Christina Cruz
Director of Customer Marketing

phone: 407.701.5247

Greenbrier Activities

The Greenbrier offers over 50 unique activities. To ensure preferred dates & times, advance reservations are strongly encouraged for all activities.

Book your activities directly with the Greenbrier: click here to view the full Activity Collection.

Customer Advisor Board members must book activites outside of the scheduled agenda.

Don't forget, LT is hosting private Bunker Tours Tuesday!